Staffing is so important in a nursing home.
You have to have adequate staff, but that’s not the only thing. Not only do you have to have adequate staff, but you have to have adequate training of staff and adequate supervision of staff.
We ask ourselves why did this happen? Why did this person’s love one die or become injured or neglected or have their dignity taken away from them? It’s because of one of those three things in staffing. They either didn’t have enough staff, they either didn’t train their staff, or they didn’t supervise their staff. That’s why this happens.